If you entered the wrong shipping address or need to update it, please follow these steps:
-
Check Order Status: First, check the status of your order. If your order has not yet been processed or shipped, you may still be able to update the shipping address.
-
Contact Customer Support: Reach out to our customer support team as soon as possible to request a shipping address change. Provide them with your order details and the new shipping address you would like to use.
-
Verify Address Change Feasibility: Our customer support team will assess the feasibility of changing the shipping address based on the current status of your order. They will inform you if the address change is possible and provide guidance on how to proceed.
-
Confirm Address Change: If the shipping address change is approved, confirm the new address with our customer support team to ensure accuracy.
- Receive Confirmation: Once the shipping address change is processed, you will receive confirmation from our team.
Shipping address changes should be requested as soon as possible to help ensure timely delivery. While our support team is available to assist and address any concerns, orders are processed quickly, and address changes cannot be guaranteed once an order has entered the shipping stage. If the order has not yet shipped, every effort will be made to update the address before it leaves our facility.
For further concerns, you can reach us through any of the following methods:
- 📨 Submit a Ticket: Click here to contact us
- 📞 Phone: 1-888-853-2443 (toll-free in the USA and Canada)
- 💬 SMS/Text: 1-888-853-2443
When contacting us, please include:
- Your full name
- Your order number
- The email address used at checkout
Our team typically responds within 1–2 business days.